USE CASE
Accelerating Threat Response and Enhancing Analyst Efficiency in SOC Environments
Executive Summary
In a private sector Security Operations Center (SOC) supporting a global enterprise, security analysts faced overwhelming alert volumes, fragmented tooling, and inefficient documentation workflows. Post-incident reporting often lagged behind threat resolution, limiting executive visibility and slowing the feedback loop for continuous improvement.
After adopting Indago, the SOC streamlined threat documentation, introduced real-time intelligence augmentation, and dramatically reduced the time to generate post-incident and executive reports. Indago has become a force multiplier—freeing analysts from administrative burden and reinforcing the SOC’s role as a proactive threat-hunting team.
About The Analyst
The Tier 2 SOC analyst operates in a 24/7 threat monitoring environment, triaging alerts, conducting deeper investigations, and escalating confirmed incidents. A critical part of their workflow involves writing detailed incident summaries, IOC collections, and mitigation documentation for stakeholders across security, IT, and compliance.
The Challenge
Alert Fatigue: Analysts contended with hundreds of alerts daily across SIEM, EDR, and cloud telemetry systems.
Time-Intensive Documentation: Writing detailed incident reports, threat profiles, and executive summaries pulled analysts away from real-time response.
Tool Fragmentation: Data lived in silos—across threat intel feeds, logs, and ticketing systems—with no unified reporting layer.
Impact of the Problems
Delayed Postmortems: Reports took hours or days, limiting rapid feedback for response improvement.
Reduced Visibility: Executives and stakeholders lacked timely, standardized updates.
Analyst Fatigue: Repetitive reporting tasks contributed to cognitive overload and increased burnout risk.
Results
FASTER TIME TO REPORT
Post-incident documentation time reduced from 2+ hours to under 30 minutes per incident.
EXEC-READY SUMMARIES
Leadership receives timely, standardized reports with contextual explanations and risk implications.
INCREASED SOC EFFICIENCY
Analysts spend more time threat hunting and less time formatting documents.
ENHANCED COMPLIANCE
Automated citations and metadata tagging support audit-readiness and knowledge retention.
Tailored Needs
The SOC needed a platform that could:
Seamlessly integrate with threat detection and incident management tools.
Generate structured, source-cited reports aligned to frameworks like MITRE ATT&CK.
Improve the quality and speed of analyst communication with leadership and IT.
Provide consistency and auditability across documentation for compliance purposes.
Indago’s Solutions
Real-Time Drafting for Incident Reports: Indago generates near-complete reports from investigation notes, logs, and analyst inputs—cutting reporting time by up to 70%.
Framework-Aware Templates: Built-in support for MITRE ATT&CK, NIST, and CIS standards ensures alignment with organizational security protocols.
API Integrations with SIEM and EDR Tools: Indago auto-ingests relevant indicators and logs to pre-fill technical sections of reports.
Analyst-Centric UX: Role-based workflows allow multiple team members to contribute, edit, and finalize reports in minutes.
Looking Ahead
The SOC plans to expand its Indago deployment to support daily threat summaries, weekly trend reporting, and knowledge base creation for recurring incident types. By embedding Indago deeper into its SOC processes, the organization is building a faster, smarter, and more resilient cybersecurity operation.

See Indago In Action
Ready to reduce manual reporting, deepen your analysis, and scale your insights?
Indago offers flexible pricing plans to cater to individuals, teams, and enterprise-level requirements. We understand that everyone has unique needs, and our pricing tiers reflect our commitment to serving a range of analysts.