Frequently Asked Questions

  • What are your pricing plans/options?

    We understand that not all analysts and teams have the same needs. Our subscription is scalable whether you are a team of one or many analysts. To learn more about our pricing click HERE,

  • Is there a free trial? If so, how long is it?

    We do! Before we give you a test drive, let’s setup a demo to ensure Indago is the best match for you. To schedule, click HERE.

  • What integrations or APIs are available?

    Currently, we offer tailored integrations and API access primarily to our enterprise customers. We work closely with these customers to develop specific solutions that meet their unique needs For more information or to request access to our APIs, please contact us at info@indagotechnologies.com.

  • What platforms/devices can I access the software from?

    For the best experience, we recommend using Indago on your desktop.

  • Is my data secure when using Indago?

    Yes, at Indago, we prioritize the security of your data. Our platform utilizes the OpenAI API model, which does not train on customer data, ensuring your information remains confidential. We implement advanced encryption protocols for data transmission and storage, conduct regular security audits, and adhere to industry best practices to safeguard your information.

  • How many users/seats are included in each plan?

    Our subscriptions are based on the number of users you need to access the platform. If you’re willing to make the plunge and commit to an annual contract, we’ll throw in a savings equal to one free month!

  • Is billing monthly or annually?

    Dealer’s choice! Depending on your budget, we offer monthly or annual pricing plans. The longer the commitment or the more seats, the greater the discount. Our pricing plan HERE has all the options.

  • What payment plans do you accept?

    We partner with Stripe for all our payment needs. This means all major credit cards are accepted. If you need an alternative payment method, contact us at sales@indagotechnologies.com.

  • How do upgrades and downgrades between plans work?

    Changing your plan options is easy. First, you must be an admin to the Indago subscription. Go into your profile to view the Subscription Plan. From this page, you will see what plan you’re currently subscribed to and upgrade or downgrade as you please. Changes will go into effect at the end of each month.

  • What is your uptime/downtime policy?

    We strive for a minimum of 99.999% uptime, adhering to the industry-standard five-nines policy. Indago is monitored continuously to ensure high availability and reliability. In the case of any planned downtime for maintenance, subscribers are notified well in advane. Our service leve agreements detil our commitment to uptime and our strategies for minimizing disruptions.

  • How secure is Indago and where is data hosted?

    Indago employs a robust security framework to ensure the highest level of data protection. All data is hosted in secure, compliant data centers located in the United States. We adhere to strict data protection regulations and employ advanced encryption methods to secure all data transmissions and storage.

  • Can I export my data if I cancel my subscription?

    Certainly! Your data won't be held hostage. You can export it anytime. Remember to do this before canceling your subscription. We'll also remind you before you cancel.

  • What is your refund/cancelation policy?

    We hope this problem never occurs, but we understand that life happens. If you cancel your subscription midway, your plan will remain active until the end of the committed term, whether it's annual or monthly. No prorations or refunds will be issued.

  • Do you offer any discounts for non-profits, students, or annual plans?

    With an annual plan, you will see over a 10% discount. Currently, no discounts are offered to non-profits or students.

  • How long has the company been around?

    Our team has been working on Indago since 2023, and launched the software in 2024. With over 35+ years of experience in the intel community,

  • What measures does Indago take to ensure privacy and comply with legal requirements?

    Indago is committed to protecting user privacy and adhering to legal standards. We comply with relevant data protection regulations, including GDPR and CCPA, depending on the jurisdiction. We do not share or sell user data to third parties. Our privacy practices are transparent and we provide users with options to control their data preferences.

  • Do you use subscriber data to train the language model utilized in Indago?

    No, we do not use customer data to train the OpenAI language model that we leverage. We utilize the OpenAI API, which operates independently and does not involve subscribers to train the model.